Refunds

We regret that we cannot accept returns for any personalised products.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wilburandfriendsgifts@gmail.com

Cancellations

If you change your mind and wish to cancel your order, please contact us straight away at wilburandfriendsgifts@gmail.com.

If we have already begun producing a personalised item, unfortunately the order cannot be cancelled.

Need help?

Contact us at wilburandfriendsgifts@gmail.com for questions related to refunds and returns.